Terms & Conditions
***IMPORTANT - PLEASE READ CAREFULLY***
WE ARE FULLY BOOKED FOR CHRISTMAS...
Any orders placed for PERSONALISED Items FROM Friday 16th November will not be worked on until the 7th January. Usual turnaround times will apply (please see terms and conditions for further info). If your item is needed by a certain date or special occasion please message before purchase and we will do our best to accommodate.
Please note turnaround times may differ during busy periods (September to December being our busiest by far); we will endeavour to agree a deadline with you at or just prior to your ordering. Please message if an item is required by a certain date and we will let you know if this is achievable.
Dispatch times (please message if needed sooner, and/or leave a note in checkout):-
Wooden Top Chests 4-6 weeks
Cushion Top Chests 6-8 weeks
Rocking Chairs 4-6 weeks
Table and Chair Sets 4-6 weeks
Squishy Chairs 8-10 weeks (whilst not personalised these are bespoke and handmade items)
Dress Stations - 6-8 weeks
Please note, we do not hold stock of our non-personalised items (Prams, Dolls Houses etc). Items are purchased direct from our suppliers. Please message if the item is needed for a special occasion or certain date and we will do our best to accommodate.
Your usual rights to cancel under the Consumer Rights Act are unaffected.
Care should be taken when ordering to ensure you have correctly input the details required, including choice of fabric, child's name and design. If an error is made please us know as soon as possible after ordering.
Returns - only damaged or faulty personalised items can be returned, notification should be made to us within 14 days of receipt of goods.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All items purchased before Christmas cut off dates (which can be found on our social media pages) will be completed in time for Xmas. Please note, turnaround times may exceed the above during this busy period.